Good questions
Frequently asked.
The honest answers - on permits, safety, money and how we work. Can't see yours? Just ask.
The honest answers - on permits, safety, money and how we work. Can't see yours? Just ask.
Gorilla permits are issued by the Uganda Wildlife Authority, strictly limited each day. We secure and hold them for you as part of your trip. Permit prices and availability are subject to official confirmation before booking, and high seasons sell out months ahead - so the earlier we start, the better.
The drier months - June to September and December to February - give firmer trekking trails and strong game viewing, and are the most popular. Uganda is a year-round destination, though; green-season travel is quieter, greener and better value, with superb birding.
Yes - and we plan for it. A licensed local partner sits behind every regulated activity, every supplier is vetted before use, and each trip runs with a documented emergency and safety SOP and a real person reachable while you travel. See our Trust & Safety page.
Yes, at the right stage. We do not publish supplier names on the open web, but before you pay a deposit we share the relevant licensed partner, lodge, guide, vehicle and emergency-handling context for your itinerary. Agencies can review this inside the partner pack or quote process.
Deposits, balances and cancellation terms are written into every booking before you pay. Permits and any non-refundable supplier costs are settled at deposit stage and flagged up front - no surprises at the balance.
Each booking carries clear, written cancellation terms. Non-refundable supplier costs (such as permits) are identified before you commit, so you always know what's at risk.
It's one of the strongest things we do. A homecoming isn't a safari - it's family, roots and the village run, handled with care. Built for Ugandans and the African diaspora. See Diaspora Homecoming.
We're your white-label Uganda ground partner: send us one live enquiry, we return a client-ready, your-branded quote within 24 hours, and you owe nothing until your client says yes. We even sign a no-poaching pledge. See For Travel Agencies.
Our AI drafts quotes, prepares itineraries and keeps things moving fast. It never confirms a permit, releases a payment, approves a refund or makes a safety call - those reach a human, every time.
Treks range from one to six hours over steep, forested, high-altitude terrain. A reasonable level of fitness helps; local porters are available to assist and to support the community.
Most travellers need a Uganda visa or East Africa Tourist Visa. We'll advise on requirements for your trip; visas are applied for through official government channels.