HelloEastAfrica.com
What Information We Collect
Personal Details:
- Your name, email, and phone number
- Payment information (handled by secure processors)
- Travel preferences and booking history
Website Data:
- How you use our website
- Your device and browser information
- Cookies for website functionality and analytics
How We Use Your Information
To Provide Services:
- Process your safari and travel bookings
- Send booking confirmations and updates
- Provide customer support
- Share visa information and costs
To Improve Our Website:
- Understand what content you find useful
- Fix technical problems
- Prevent fraud and security issues
Marketing (Only With Your Permission):
- Send you travel newsletters
- Share relevant safari offers
- Notify you about new services
Who We Share Information With
- Tour Operators: We share booking details with safari companies to arrange your trips.
- Payment Companies: Secure processors handle your payments (Stripe, PayPal).
- Analytics: Google Analytics helps us improve our website.
- Legal Requirements: We share information when required by law.
We Never Sell Your Data.
Your Rights
You can:
- See what information we have about you
- Correct wrong information
- Delete your data (subject to legal requirements)
- Stop marketing emails anytime
- Transfer your data to another service
Contact us: info@helloeastafrica.com
Data Security
We use SSL encryption and secure servers to protect your information. No system is 100% secure, but we follow industry best practices.
International Transfers
We may store data outside Uganda using secure cloud services (Google, AWS). All transfers meet international privacy standards.
Cookies
Essential Cookies: Required for the website to work properly.
Analytics Cookies: Help us understand website usage (you can disable these).
Advertising Cookies: Show relevant ads (you can disable these).
Manage cookie preferences in your browser or through our cookie banner.
Children’s Privacy
Our services are for adults (18+). We don’t knowingly collect information from children under 16.
Data Retention
- Booking records: 7 years (legal requirement)
- Marketing data: Until you unsubscribe
- Website analytics: 26 months (anonymised)
Changes to This Policy
We’ll email you about major changes 30 days in advance. Minor updates will be posted on our website.
Contact Us
- All Privacy Questions: info@helloeastafrica.com
- Phone: +256 777 159 540
- Address: HelloEastAfrica.com Ltd
Policy Updates
Change Notification:
- Major changes: 30 days’ notice via email
- Minor updates: Website notification
- Continued use indicates acceptance
Version History: Previous versions available upon request.
Regular Reviews: We review this policy every 6 months to ensure compliance and accuracy.
