By creating an account you are agreeing to the Terms of Service and Privacy Policy.
HelloEastAfrica.com
Welcome to HelloEastAfrica.com (“we,” “our,” or “us”). By using our website and services, you agree to these Terms of Service. Please read them carefully.
HelloEastAfrica.com operates as a travel platform connecting you with verified tour operators across East Africa. We provide:
Important: We are a booking platform, not a tour operator. We connect you with third-party providers who deliver the actual travel services.
Our Role: We display packages from verified tour operators. When you book, you enter a contract directly with that operator, not with us.
Pricing:
Payment Process:
Booking Confirmation: You’ll receive confirmation from both us and the tour operator within 24 hours. If you don’t receive confirmation, contact us immediately.
Operator Policies Apply: Each tour operator sets their own cancellation policy. We display these clearly before you book.
Our Dispute Resolution Process:
Platform Fee Refunds: Our platform fees are refundable within 48 hours if the booking wasn’t confirmed by the operator.
Information Only: Our Visa Hub provides guidance based on official sources. Requirements, fees, and processing times may change.
Your Responsibility:
No Guarantees: We cannot guarantee visa approvals or processing times.
Third-Party Postings: Job opportunities are posted by employers, not us.
Your Due Diligence:
Our Responsibility: We remove reported fraudulent listings within 24 hours.
Community Guidelines: You may not post content that is:
Content Moderation: We review reported content within 48 hours and remove violations.
Your Content Rights: By submitting content, you grant us a non-exclusive, royalty-free licence to display, distribute, and promote it with proper attribution.
Copyright Issues: Report copyright infringement to info@helloeastafrica.com with proof of ownership.
Account Suspension: We may suspend accounts for:
Termination Process:
You can appeal decisions within 14 days.
Inherent Travel Risks: Travel to East Africa involves risks including:
Our Limitation: We are not liable for injuries, illness, or losses during your travels.
Neither party is liable for delays or failures due to events beyond reasonable control, including:
Service Disclaimer: Our services are provided “as is” without warranties of any kind.
Liability Limits: Our total liability is limited to the platform fees paid to us, not the full cost of travel arrangements.
Exclusions: We are not liable for:
We don’t discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability. We expect the same standards from our community and partners.
Sanctions Compliance: We comply with international sanctions and may restrict services to certain countries or individuals as required by law.
Notification Process:
Version Control: Previous versions are available upon request.
These Terms are governed by the laws of Uganda. Disputes are subject to Ugandan courts.
Change Notification:
Version History: Previous versions available upon request.
Regular Reviews: We review this TOS every 6 months to ensure compliance and accuracy.
Personal Details:
Website Data:
To Provide Services:
To Improve Our Website:
Marketing (Only With Your Permission):
We Never Sell Your Data.
You can:
Contact us: info@helloeastafrica.com
We use SSL encryption and secure servers to protect your information. No system is 100% secure, but we follow industry best practices.
We may store data outside Uganda using secure cloud services (Google, AWS). All transfers meet international privacy standards.
Essential Cookies: Required for the website to work properly.
Analytics Cookies: Help us understand website usage (you can disable these).
Advertising Cookies: Show relevant ads (you can disable these).
Manage cookie preferences in your browser or through our cookie banner.
Our services are for adults (18+). We don’t knowingly collect information from children under 16.
We’ll email you about major changes 30 days in advance. Minor updates will be posted on our website.
Regular Reviews: We review this policy every 6 months to ensure compliance and accuracy.
